LG 45GR65DC-B LED-Monitor 114,3 cm (45"), Display-Auflösung: 5120 x 1440 Pixel, HD-Typ: Quad HD, Reaktionszeit: 1 ms, Natives Seitenverhältnis: 32:9.

Posting a follow-up review to my initial post. Don’t bother reaching out to LG if they reply to your review—they don’t take these complaints or reviews seriously. I reached out to the LG Digital team and was told someone would look into it. A week went by, and no one bothered to proactively follow up with an update.

Product was recalled 3 days before delivery was scheduled, LG customer support team bounced me around for 8+ hours and could offer no support, couldn’t escalate me to anyone who could help. They kept telling me someone would reach out in 24-48 hours and it’s now 5 days later. They verbally offered a 15% but I have not seen this discount code yet. Now my product that was to be delivered last week has not shown up, I haven’t received a refund, have received a discount code to buy a new product and won’t have a monitor by Christmas. I couldn’t recommend purchasing from a company any less than LG.

I wanted to share my recent experience with LG during Black Friday Week. I purchased the LG 45" UltraGear monitor using their official promo code Monitor220. The order went through, payment processed, and the product was even sent to UPS for shipment. Then suddenly, I got a notification that LG requested the package be returned to sender before it was even delivered. I called LG customer support to figure out what was going on. The rep told me they canceled the shipment because it was a “price error” and they refuse to honor the order, even though: The promo code was provided by LG The order was confirmed The monitor was already shipped and in UPS’s possession It’s pretty frustrating — especially when the cancellation happened after the item had left their warehouse. It doesn’t feel like good business practice, and definitely not what I’d expect from a major brand during a big sales event. Just wanted to put this out there in case others experienced the same thing.

Like many people here I have purchased this monitor on December 5, 2025 and applied the promotional discount code that was advertised directly on the product page. I received a confirmation email that the order has been successfully processed and another email a few hours later that the monitor was shipped. I was really looking forward to receiving and setting up my new monitor. I did a lot of research and bypassed many other cyber week sales because of this "deal". On December 8, I noticed that UPS tracking stated "return to sender requested" and the monitor has been sent back to LG. Upon contacting customer service not much explanation was given other than "there was a glitch in the system". Meanwhile because they "shipped" the product LG has taken the full amount out of my bank account and are now saying it will take another 7-8 business days to refund. This is extremely deceptive business practice by LG. I do not recommend anyone buying any LG products going forward.

Do not trust this company. I purchased this monitor during Black Friday, received a confirmation, and even a TRACKING NUMBER. The package was literally on the truck moving. LG then decided they didn't like the price they sold it for and issued a 'Return to Sender' intercept mid-transit. Because I trusted their 'Shipped' notification, I cancelled my other secured orders with competitors. Now I am left with nothing. This isn't just a cancelled order; it is a bait-and-switch that cost me real money and time. If you see a 'deal' here, don't trust it until it is physically in your hands. Shameful business practice. I spent 90 minutes with their support on the line, email, and writing to their social account- nothing helped. I hope others will learn from my experience